Refund policy
30-Day Money Back Guarantee
We want you to feel confident trying Purelief.
If you’re not satisfied, you can return your product within 30 days of delivery for a full refund.
To be eligible:
- Item must be returned in good condition
- Customer is responsible for return shipping costs
- Proof of purchase is required
To start a return, simply contact us and we’ll guide you through the process.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return.
If more than 15 business days have passed since we’ve approved your return, please contact us at hi@purelief.com.au.